Professional Effectiveness
Achieving Emotional Intelligence
Navigating Other People's Emotions
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Navigating the Workplace with Emotional Intelligence
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Navigating Your Own Emotions
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Navigating Other People's Emotions
Lesson Objectives
Navigating Other People's Emotions
- identify work activities that rely on emotional awareness
- identify the characteristics of emotional awareness in others
- recognize emotionally intelligent strategies for making contact with and observing a speaker
- identify the use of emotionally intelligent skills of acknowledging and affirming
- respond to another person with empathy
- use emotional intelligence to become aware of the emotions of others
Overview/Description
Organizational and interpersonal dynamics will continually challenge your emotional intelligence. In this course, you'll learn how to recognize emotional awareness in, listen to, and empathize with others by using emotional intelligence.
Organizational and interpersonal dynamics will continually challenge your emotional intelligence. In this course, you'll learn how to recognize emotional awareness in, listen to, and empathize with others by using emotional intelligence.
Navigating the Workplace with Emotional Intelligence
Lesson Objectives
Navigating the Workplace with Emotional Intelligence
- recognize uses for emotional intelligence in the workplace
- manage conflict using emotional intelligence
- recognize how to manage stress using emotional intelligence
- recognize traits of an emotionally intelligent influencer
- use emotional intelligence to increase team effectiveness
- recognize how to participate in and lead emotionally intelligent teams
Overview/Description
Emotional intelligence in the workplace is everyone's responsibility. In this course, you'll learn about the role of emotional intelligence in workplace activities, conflict and stress management, influence and engagement, and teamwork.
Emotional intelligence in the workplace is everyone's responsibility. In this course, you'll learn about the role of emotional intelligence in workplace activities, conflict and stress management, influence and engagement, and teamwork.
Navigating Your Own Emotions
Lesson Objectives
Navigating Your Own Emotions
- identify examples of emotions, feelings, and moods
- recognize actions and characteristics associated with emotional self-awareness
- identify behaviors that can be practiced to cultivate emotional self-awareness
- recognize the chain of events leading to an emotional response
- recognize examples of properly applied self-management techniques
- identify appropriate self-management techniques to use in an emotionally charged situation
- use self-awareness and self-management strategies to deal with emotional responses
Overview/Description
No one else is responsible for our emotions; we own them, and we must know how to handle them. In this course, you'll learn about the science of emotion and techniques for becoming emotionally self-aware and managing your emotions.
No one else is responsible for our emotions; we own them, and we must know how to handle them. In this course, you'll learn about the science of emotion and techniques for becoming emotionally self-aware and managing your emotions.
